Beatrix

FREE STORE PICKUP

Need your items faster? We offer free store pickup at our downtown Seattle store. Just select Store Pickup during checkout, and your order will be ready within 24–48 hours.

• You will receive an email when your order is ready for pickup.
• We will hold Store Pickup items for up to 30 days from the date of purchase. After 30 days, the order will be canceled and we will email you a digital gift card for the value of the order.
• Store Pickup orders are ineligible for refund after 30 days from the date of purchase. 

FREE SHIPPING ON U.S. ORDERS OVER $100

All orders over $100 are eligible for free USPS Standard Shipping within the United States.

Our team processes orders within 1-3 business days, Monday through Friday. Delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time. 

Orders are shipped from our Seattle studio during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure @mooreaseal.com and @shipstation.com emails make it through.

Domestic Customers: Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. A signature is required for orders over $250.

International Customers: Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.

 Please Note:

• Additional shipment charges may apply to oversized and/or packages weighing over 5lbs. A member of our team will reach out to you via email if additional payment is required.
• International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by Moorea Seal. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

STOLEN PACKAGES

LOST OR MISSING PACKAGES

RETURNS + EXCHANGES

Please see our Returns + Exchanges Policy for more information.

QUESTIONS?

We’re here to help! Please check out our FAQ. Or you can email us at hello@mooreaseal.com, and someone will get back to you shortly.

Eligible orders can be exchanged, or returned for store credit or a refund, within 30 days of the purchase date.

RETURNING AN ONLINE ORDER

 To request a return or exchange, please email returns@mooreaseal.com with the following information:

1. Name and/or Purchaser's Name

2. Order number

3. Request type:- Exchange*- Return for Store Credit / Gift Return- Return for Refund (original payment method will be refunded)

A member of our team will review your order's return eligibility and will get back to you with next steps. Once you have received your return label, please affix it to the top of the package. Please include either your order number, packing slip, or copy of receipt with your return item(s).

* Exchanges: If requesting an exchange, please include all the relevant product information for your new item. Exchanges with a due balance will receive an invoice request via email. If the requested exchange item is unavailable, a member of our team will notify you via email.

Some things to note:

• Return and/or exchange items must be received at our studio within 30 days of purchase date.

• Returns and exchanges are processed within 5 business days of arrival, Monday-Friday.

• We cannot provide free return labels for international packages.

• We cannot honor returns that are lost in transit.

• We cannot refund shipping and/or customs fees. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties.

• All items (including clothing and shoes) must be unworn with no visible signs of wear and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment and must be returned in either the original shipment box or other protective exterior parcel.

• A 20% restocking fee will be applied to any item that is returned without its original packaging, branded box, or other materials intact.

• Due to the nature of body and consumable products, all body and food items are final sale. We may offer a replacement or store credit for certain circumstances. Please send us an email (hello@mooreaseal.com) with any concerns about your purchase.

• Ineligible returns (worn, beauty, final sale items, late items, etc.) will not be issued store credit or a refund.

STORE PICKUP

We will hold Store Pickup items for up to 30 days from the date of purchase. After 30 days, the order will be canceled and you will be sent a digital gift card (via email) for the value of the order. Store Pickup orders are ineligible for refund after 30 days from the date of purchase. 

 FINAL SALE

Any item designated as final sale is ineligible for return or exchange.

• All sale items 25% off or more, whether purchased in-store or online, are final sale.

• If a final sale item is sent back to our studio, no refund or store credit will be issued.

• Any item that has been modified or resized is final sale.

PRICE ADJUSTMENTS

We are unable provide price adjustments or partial refunds for purchases made outside of a discount period.

VALERIE MADISON FINE JEWELRY

Items from Valerie Madison are eligible for return within 14 days of purchase. If the item has been resized, it is final sale and no longer eligible for return. 

GIFT RETURNS

If you are returning a gift, please be sure to mention that in your return request. Gift returns are only eligible for store credit in the form of a gift card. To return a gift, please provide the following:

• Order number, gift receipt, or purchaser's full name

• Your full name and email address 

REFUNDS

Refunds can only be issued to the original payment method (Visa, MasterCard, PayPal, Gift Card, etc.). If the original payment method is unavailable or canceled, the return balance will automatically be issued as a digital Gift Card delivered via email. Original shipment fees are non-refundable.

EXCHANGES

If the requested exchange item is available when your return is processed, we will process the exchange as a new order and ship it to the original shipping address provided. Exchanges with a due balance will receive an invoice request via email. If the requested exchange item is unavailable, our team will notify you via email and, if eligible, you will automatically be issued a refund for the returned item.

REPAIRS AND DEFECTIVE ITEMS  

We assess repairs and defective item claims on a case-by-case basis. Please email us at hello@mooreaseal.com with the following information:

1. Order number

2. Name of the item(s)

3. Photo(s) of the damage.

Please note that we are not able to honor defective item claims or any order-related errors after 60 days from the date of purchase.

CANCELLATIONS

We are unable to cancel or modify orders once they have been submitted. Our team is so fast, it is not always possible to catch packages before they are out the door! The good news is that most items are returnable if desired.

REFUSED PACKAGES

Orders returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.

STOLEN PACKAGES

Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.

LOST OR MISSING PACKAGES

Moorea Seal is not responsible for any packages lost in transit once picked up by the courier service. We are unable to offer refunds or replacements for lost or missing packages.

QUESTIONS?

We’re here to help! Please check out our FAQ, or you can email us at hello@mooreaseal.com, and someone will get back to you shortly.  

Please review our Terms and Conditions of use here.