One of Moorea's Favorites
Pack a punch. This classic sandal with three straps is begging to be paired with your go-to denim and slipped into your vacay beach bag. The Isala is versatile like that.
Beginning with orders placed on or after May 6, 2020, we are no longer able to accept returns or exchanges for any products.
During the COVID-19 pandemic, we are adapting to operating our store differently. Our Seattle storefront is closed until further notice, and will continue selling our current stock of products online. This will allow us to transition to our next phase of offering digital resources and drop shipping brands we love — which means storing and maintaining less physical inventory.
We apologize for the inconvenience, and appreciate your understanding and support as we begin this transition to the next chapter of our business.
What happens if something I bought is defective?
- Order number
- Name of the item(s)
- Photo(s) of the damage
LOST OR MISSING PACKAGES
Please review our Terms and Conditions of use here.
Updated May 5, 2020
FREE SHIPPING ON U.S. ORDERS OVER $100
All orders over $100 are eligible for free USPS Standard Shipping within the United States.
Our team processes orders within 1-3 business days, Monday through Friday. Delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time.
Orders are shipped from our Seattle studio during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure @mooreaseal.com and @shipstation.com emails make it through.
Domestic Customers: Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. A signature is required for orders over $250.
International Customers: Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.
- Additional shipment charges may apply to oversized and/or packages weighing over 5 lbs. A member of our team will reach out to you via email if additional payment is required.
- International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by Moorea Seal. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
LOST OR MISSING PACKAGES
EXCHANGES + RETURNS
Starting May 6, 2020, we are no longer able to offer returns or exchanges. Please see our Return Policy for more information.
We’re here to help! Just email us at firstname.lastname@example.org, and someone will get back to you shortly. Please allow up to 3 business days for a response.