Returns

All orders can be returned for a store credit or refund within 30 days of purchase + all domestic returns ship for free! 

Returning a Holiday Gift?

Gifts purchased between November 1st and December 25th can be returned for store credit until January 13th. Please email hello@mooreaseal.com with the original purchaser's name, item to return, and your contact info to receive a complimentary return label. Store credit will be issued to the gift recipient via email upon receipt of the returned item. Please note that the item must be received in our shop by January 13th to be eligible for a gift return.

Returning an online order?

Fill out the return request form at the bottom of the page. Our team will followup a Return Authorization Number (RA#) and a return label within one business day.

Returning an in store purchase?

You can return items purchased in store in person or mail items back to our office, address below. A copy of your receipt must be present to return all in store purchases. 

Returning internationally?

We are unable to provide return labels internationally. Please post your return to: 

Moorea Seal
Attn: Returns 
2523 3rd Avenue 
Seattle, WA 98121

Special Notes:

  • Online order returns cannot be processed in store, but we are happy to pass them on to our web team for you. 
  • Online returns must be received within 30 days of your order date. 
  • Return requests and returns are processed during business hours, Monday-Friday. 
  • Returns must be received at our studio within 30 days of order date. 
  • All items, including clothing and shoes, must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment must be returned in the original shipment box or other exterior protective parcel.
  • Due to the nature of body and consumable products, all body and food items are final sale. We will offer a replacement or a shop credit for certain circumstances. Please send us an email (hello@mooreaseal.com) with any concerns about your purchase so we can work something out.

QUESTIONS? 
Email us at hello@mooreaseal.com + someone will get back to you shortly! 

RETURNING A GIFT?
If you are returning a gift, please email our team at hello@mooreaseal.com with 1) the original purchasers name or email address, 2) order number if available, 3) item to return, and 4) your contact information. 

REFUNDS 
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable. 

EXCHANGES 
Placing a new order is the easiest way to swap out a style that didn't work for a new one.  We are unable to offer exchanges or hold items for future purchase.  Questions about size or fit?  Email us at hello@mooreaseal.com. 

REPAIRS AND DEFECTIVE ITEMS  
We assess repairs and defective item claims on a case by case basis. Please email us at hello@mooreaseal.com with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage. Please note we are not able to repair or replace defective item claims after 60 days from the date of purchase.  

CANCELLATIONS 
We are unable to cancel or modify orders once they have been submitted. We are sorry about this!  Our team is so fast, it is not always possible to catch packages before they are out the door.  The good news is that most items are returnable if you decide against them.   

REFUSED PACKAGES
Orders that are returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee. 

LOST OR STOLEN PACKAGES 
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. 

Please review our Terms and Conditions of use here

 

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