Orders can be returned for store credit or a refund within 30 days of the purchase date. As of January 2019, due to the rising cost of postage, we are no longer able to offer free return labels.
RETURNING AN ONLINE ORDER?
Ship your return to our Seattle store:
1012 1st Ave
Seattle, WA 98104
Please include the following information:
Name and/or Purchaser's Name
Order number or copy of receipt
Indicate whether you would like store credit, refund to original payment method, or exchange
If requesting an exchange, please include all the relevant product information for your new item. Exchanges with a due balance will receive an invoice request via email.
Returns must be received within 30 days of your order date.
Return requests and returns are processed within 5 business days of arrival, during business hours, Monday-Friday.
We recommend selecting a trackable option for your return shipment. We cannot honor returns that are lost in transit, so trackable options are your best bet!
All items (including clothing and shoes) must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment and must be returned in the original shipment box or other exterior protective parcel.
A 20% restocking fee will be applied to any item that is returned without its original packaging, branded box, or other materials intact.
Due to the nature of body and consumable products, all body and food items are final sale. We will offer a replacement or store credit for certain circumstances. Please send us an email (firstname.lastname@example.org) with any concerns about your purchase.
Items marked “Final Sale” cannot be returned. Late and ineligible returns (worn, beauty, final sale items, etc.) will be shipped back to the customer at the customer's expense.
RETURNING A GIFT?
If you are returning a gift, please make sure to mention that in your return package, provide your contact information (not the purchaser's) and request a store credit. We cannot refund any payment method other than the original purchaser. All gift returns are processed for a store credit.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Gift Card, etc.). If the original payment method is unavailable or cancelled, the return balance will automatically be issued as a store credit. Original shipment fees are non-refundable.
If your requested exchange item is available when your return is processed, we will process the exchange as a new order and ship it to the original shipping address provided. Exchanges with a due balance will receive an invoice request via email. If your requested exchange item is unavailable, a member of our team will contact you.
REPAIRS AND DEFECTIVE ITEMS
We assess repairs and defective item claims on a case by case basis. Please email us at email@example.com with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage. Please note we are not able to repair or replace defective item claims after 60 days from the date of purchase.
Unfortunately, we are unable to cancel or modify orders once they have been submitted. Our team is so fast, it is not always possible to catch packages before they are out the door. The good news is that most items are returnable if you wish to do so.
Orders that are returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer refunds or replacements for stolen packages.
If a package has been lost in transit and has not been scanned as delivered, we are happy to file a claim on your behalf with the mailing service. A replacement item or refund will be issued only if the mailing service is able to reimburse Moorea Seal for the lost items. Please note that we are unable to file claims for packages sent via First Class Mail.
We’re here to help! Email us at firstname.lastname@example.org, and someone will get back to you shortly.
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