Updated March 13, 2020
We are extending exchange and return eligibility to 60 days from date of purchase, on all eligible orders placed between 3/09 and 3/31.
Does not apply to Valerie Madison Fine Jewelry or final sale items.
FREE EXCHANGES (U.S. ONLY)
To request a free exchange, please email email@example.com
with your name or and/or order number. Be sure to include all the relevant product information for your new item. Exchanges with a due balance will receive an invoice request via email.
A member of our team will review your order's return eligibility and will get back to you with next steps. Once you have received your return label, please affix it to the top of the package. Please include either your order number, packing slip, or copy of receipt with your return item(s).
RETURNING AN ONLINE ORDER
To return an online order, please mail your item(s) to:
1012 1st Ave, Suite 150
Seattle, WA 98104
Please include the following information:
- Name or Purchaser's Name
- Order number
- Indication of refund method: Refund to Original Payment or Store Credit
Some things to note:
Return and/or exchange items must arrive at our studio within 14 days of purchase.
Returns and exchanges are processed within 5 business days of arrival, Monday-Friday. You will receive an email when the return has been processed.
We do not provide free return labels at this time.
We cannot honor returns that are lost in transit.
We cannot refund shipping and/or customs fees. Returned packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties.
All items (including clothing and shoes) must be unworn with no visible signs of wear and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment and must be returned in either the original shipment box or other protective exterior parcel.
A 20% restocking fee will be applied to any item that is returned without its original packaging, branded box, or other materials intact.
Ineligible returns (worn, beauty, final sale items, late items, etc.) will not be issued store credit or a refund.
We will hold Store Pickup items for up to 30 days from the date of purchase. After 30 days, the order will be canceled and you will be sent a digital gift card (via email) for the value of the order. Store Pickup orders are ineligible for refund after 30 days from the date of purchase.
Any item designated as final sale is ineligible for return or exchange, including:
All sale items 25% off or more, whether purchased in-store or online, are final sale.
Any item that has been modified or resized is final sale.
- All body or food products are final sale. We may offer a replacement or store credit for certain circumstances. Please contact us with any concerns about your purchase.
If a final sale item is sent back to our studio, no refund or store credit will be issued.
We are unable provide price adjustments or partial refunds for purchases made outside of a discount period.
VALERIE MADISON FINE JEWELRY
Items from Valerie Madison are eligible for return within 14 days of purchase. If the item has been resized, it is final sale and no longer eligible for return.
If you are returning a gift, please be sure to mention that in your return request. Gift returns are only eligible for store credit in the form of a gift card. To return a gift, please provide the following:
Order number, gift receipt, or purchaser's full name
Your full name and email address
Refunds can only be issued to the original payment method (Visa, MasterCard, PayPal, Gift Card, etc.). If the original payment method is unavailable or canceled, the return balance will automatically be issued as a digital Gift Card delivered via email. Original shipment fees are non-refundable.
If the requested exchange item is available when your return is processed, we will process the exchange as a new order and ship it to the original shipping address provided. Exchanges with a due balance will receive an invoice request via email. If the requested exchange item is unavailable, our team will notify you via email and, if eligible, you will automatically be issued a refund for the returned item.
REPAIRS AND DEFECTIVE ITEMS
We assess repairs and defective item claims on a case-by-case basis. Please email us at firstname.lastname@example.org with the following information:
- Order number
- Name of the item(s)
- Photo(s) of the damage
Please note that we are not able to honor defective item claims or any order-related errors after 60 days from the date of purchase.
We are unable to offer cancellations after an order is placed. The good news is that most items are able to be returned or exchanged if you change your mind.
Orders returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.
LOST OR MISSING PACKAGES
Moorea Seal is not responsible for any packages lost in transit once picked up by the courier service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.
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