FREE SHIPPING ON U.S. ORDERS OVER $100
At this time, we only are able to ship orders on Tuesdays and Wednesdays. Please allow a few extra days for your orders to be processed for shipping. Thank you for your support and patience!
All orders over $100 are eligible for free USPS Standard Shipping within the United States.
Our team processes orders within 1-3 business days, Monday through Friday. Delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time.
Orders are shipped from our Seattle studio during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure @mooreaseal.com and @shipstation.com emails make it through.
Domestic Customers: Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. A signature is required for orders over $250.
International Customers: Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.
- Additional shipment charges may apply to oversized and/or packages weighing over 5 lbs. A member of our team will reach out to you via email if additional payment is required.
- International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by Moorea Seal. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
COVID-19 Update: We are temporarily suspending store pickup from our downtown Seattle store until further notice.
Need your items faster? We offer free store pickup at our downtown Seattle store. Just select Store Pickup during checkout, and your order will be ready within 48 hours. You will receive an email when your order is ready for pickup. We will hold Store Pickup items for up to 30 days from the date of purchase. After 30 days, the order will be canceled and we will email you a digital gift card for the value of the order. Store Pickup orders are ineligible for refund after 30 days from the date of purchase.
We are unable to offer cancellations after an order is placed.
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.
LOST OR MISSING PACKAGES
Moorea Seal is not responsible for any packages lost in transit once picked up by the mailing service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.
EXCHANGES + RETURNS
Starting May 6, 2020, we are no longer able to offer returns or exchanges. Please see our Return Policy for more information.
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