Always Free shipping on US orders of over $75+
Our team processes orders within 24 - 48 business hours. We are super fast! Just as a reminder - delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time. Learn more about our easy returns here.
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way! Please check to your friend/foe filters to make sure @mooreaseal.com and @shipstation.com emails make it through.
Weather and other delays are outside our control and not covered by shipment time guarantees.
*Additional shipment charges may apply to oversized and/or packages weighing over 5lbs.
**International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by mooreaseal.com. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Domestic customers: Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. Signature is required for orders over $250.
International customers: Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer refunds or replacements for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
Orders can be returned for a store credit or refund within 30 days of purchase. Holiday gift returns are accepted through January 10th, 2019 for a store credit.
As of January 14th, due to the rising cost of postage, we are no longer able to offer free return labels. Eligible US domestic returns for orders dated 1/14/2019 or earlier may contact hello@mooreaseal.com for a return label.
Returning an online order or in store order?
Ship your return to our Seattle store with the following information:
- Name and/or Purchaser's Name
- Email Address
- Phone Number
- Date of purchase
- Order Number or Copy of Receipt
- Indicate if you would like store credit, refund, or exchange (exchanges with a due balance will receive an invoice request via email). If exchanging, please make sure to include all the relevant product information for your new item!
Moorea Seal
Attn: Returns
1012 1st Ave
Suite 150
Seattle, WA 98104
*Special Notes:
- Returns must be received within 30 days of your order date.
- Return requests and returns are processed within 5 business days of receipt, during business hours, Monday-Friday.
- We recommend selecting a trackable option for your return shipment. We cannot honor returns that are lost in transit, so trackable options are your best bet!
- All items, including clothing and shoes, must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment must be returned in the original shipment box or other exterior protective parcel.
- A 20% restocking fee will be applied to any item that is returned without it's original packaging, branded box, or other materials intact.
- Due to the nature of body and consumable products, all body and food items are final sale. We will offer a replacement or a shop credit for certain circumstances. Please send us an email (hello@mooreaseal.com) with any concerns about your purchase so we can work something out.
- Items marked final sale cannot be returned.Late and ineligible returns (worn, beauty, final sale items, etc) will be reshipped back to the customer at the customer's expense.
QUESTIONS?
Email us at hello@mooreaseal.com + someone will get back to you shortly!
RETURNING A GIFT?
If you are returning a gift, please make sure to note this in your return package, provide your contact info (not the purchaser's) and request a store credit. We cannot refund any payment method other than the original purchaser. All gift returns are processed for a store credit.
REFUNDS
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
EXCHANGES
Placing a new order is the easiest way to swap out a style that didn't work for a new one. If you exchange item is available when your return is processed, we will process the exchange as a new order. Exchanges with a due balance will receive an invoice request via email.
REPAIRS AND DEFECTIVE ITEMS
We assess repairs and defective item claims on a case by case basis. Please email us at hello@mooreaseal.com with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage. Please note we are not able to repair or replace defective item claims after 60 days from the date of purchase.
CANCELLATIONS
We are unable to cancel or modify orders once they have been submitted. We are sorry about this! Our team is so fast, it is not always possible to catch packages before they are out the door. The good news is that most items are returnable if you decide against them.
REFUSED PACKAGES
Orders that are returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer refunds or replacements for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
Please review our Terms and Conditions of use here.
