Free shipping on US orders of over $75+ & return shipping is free!
Our team processes orders within 24 - 48 business hours. We are super fast! Just as a reminder - delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time. Learn more about our easy returns here.
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way! Please check to your friend/foe filters to make sure @mooreaseal.com and @shipstation.com emails make it through.
Weather and other delays are outside our control and not covered by shipment time guarantees.
*Additional shipment charges may apply to oversized and/or packages weighing over 5lbs.
**International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by mooreaseal.com. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Domestic customers: Please note that due to the weight or size of some items or combination of items, we may upgrade your order to UPS.
International customers: Please note that due to the weight or size of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer a refunds for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.